IntelePeer, a leading provider of AI-powered communications automation solutions, has partnered with Marquette University School of Dentistry, Wisconsin’s only dental school, to deploy IntelePeer’s SmartOffice solution. Powered by the latest in Generative AI technology, SmartOffice will automate and offer self-serve options for inbound and outbound patient calls, giving patients peace of mind knowing their inquiries will be handled and resolved quickly and efficiently while ensuring maximum operatory occupancy, which is critical for student practice in a patient-centered environment.
“A recent Google study found that medical staff spends 34 hours a week on administrative tasks, with approximately 30% of that time focused on communications,” commented Frank Fawzi, CEO at IntelePeer, headquartered in Dania Beach, Florida. “IntelePeer’s mission is to simplify and automate our customers’ communications, enabling organizations to deliver personalized interactions through the latest cutting-edge technology. By tapping into the power of AI, our SmartOffice solution allows healthcare organizations and dental practices to elevate patient-centric experiences, while reducing labor costs, and realizing a return on investment in a matter of weeks.”
By using SmartOffice, Marquette’s School of Dentistry will be able to alleviate the administrative workload, giving students and staff more time to focus on in-office patient-centric care. The solution’s ability to proactively send out appointment reminders and handle any rescheduling needs will reduce patient no-show rates. By integrating with its Practice Management System, the school will also be able to fully manage the end-to-end patient lifecycle including pre-, intra-, and post-treatment. Patients will be able to interact with the school on their preferred communications channel and use self-serve automation for faster resolution of their query.
“The vision for the Marquette School of Dentistry is to be recognized as one of the most innovative community-focused academic oral health centers in the country,” said Dr. Elsbeth Kalenderian, dean of Marquette’s dental school. “Our on-campus clinics receive over 50,000 patient visits annually. For this institution to be successful, it’s imperative that we keep the volume of no-shows to a minimum. Using SmartOffice to automate such tasks as scheduling and payment requests ensures that our highly skilled students and faculty will spend more time focused on patient-centric dental care.”
For more information about IntelePeer products and services, visit: www.intelepeer.ai.
