In the coming weeks, Marquette University will implement a new service platform to allow parents and guardians to sign up for safety alert text messages, giving them the same accurate, timely texts their students receive. Not only will the new platform offer a parent enrollment option, but it also will help streamline internal safety communication processes and enhance crisis response tools.
The shift is the result of one of the approved proposals submitted to the President’s Task Force on Community Safety informed by feedback from parents, peer benchmarking and an assessment from the Marquette University Police Department, Information Technology Services and the university communication team members who are actively involved in the safety alert process.
Watch Marquette Today and the Parents Facebook group for sign-up details, which will also be included in the October Family Newsletter mailing. To prepare, parents and guardians will need their student’s nine-digit MUID number, which is required for enrollment authentication.
Meanwhile, parents and guardians can receive the same information from the texts by downloading the EagleEye app. Please make sure push notifications are enabled on your mobile devices.
Text system test coming the week of Sept. 26
As part of the platform migration, the university will issue one test safety alert text message to current subscribers during the week of September 26 in preparation for launch. This will come from a different five- or six-digit number than past safety alert texts. Please be aware that this is only a test. A reminder will be sent prior to the test.
Reminder about safety alert criteria
The Marquette University Police Department issues safety alerts through text messages and emails to Marquette students, faculty and staff in compliance with the Jeanne Clery Act. This federal law requires colleges and universities to report campus crime data, support victims of violence, and publicly outline the policies and procedures in place to improve campus safety.
A safety alert text message is only sent if there is an active threat to campus or if there is a significant police presence. On rare occasions, an alert may be sent if there is a building or weather-related issue. Because MUPD is a commissioned police force, it responds to many incidents each day within its patrol boundaries — which extend blocks beyond campus — that do not pose a threat to campus and, therefore, do not warrant a text alert.